When you select your product from Retail, you will be able to return it to us within 30 days. No restocking fee will be applied on returns for "damaged on acceptance", "defective item" or "wrong item sent". Shipments received with visible damages must be reported to us within seven (7) calendar days of the delivery date, and photos must be provided.
We offer a 30-day return policy. Merchandise returned for refund within the 30 day period is subject to a 20% restocking fee, or charge back fee if returned for "no longer needed/wanted", "changed mind", "found better pricing,” or “duplicate order”.
Original shipping and handling charges are also non-refundable and the customer is responsible for all return shipping charges.
Unopened Lancets, and Diabetic Meters can be returned for a full refund. Diabetic Test Strips are non-returnable.
Customers considering a return must email firstname.lastname@example.org
Returns must be 100% complete, unopened in original factory condition, with original boxes and packing materials. Products that are unsuitable for resale will not be accepted. Additional charges may apply if the merchandise is not returned 100% complete and/or opened.
Please be sure to read our return policy in full. We reserve the right in our sole discretion, to determine the condition of all return products and issue refunds.